{"id":552,"date":"2025-01-20T08:01:22","date_gmt":"2025-01-20T07:01:22","guid":{"rendered":"https:\/\/menloelectric.com\/?page_id=552"},"modified":"2025-03-25T20:06:01","modified_gmt":"2025-03-25T19:06:01","slug":"guarantees","status":"publish","type":"page","link":"https:\/\/menloelectric.com\/pl\/guarantees\/","title":{"rendered":"Gwarancje"},"content":{"rendered":"\n
    \n
  1. Og\u00f3lne warunki rozpatrywania zg\u0142osze\u0144 gwarancyjnych:
    1.1 Towary zakupione za po\u015brednictwem Menlo Electric obj\u0119te s\u0105 gwarancj\u0105 producenta. Szczeg\u00f3\u0142owy zakres gwarancji oraz procedura gwarancyjna, w tym terminy jej realizacji, okre\u015blone s\u0105 w dokumentach gwarancyjnych wystawionych przez producenta.
    1.2 W przypadku pyta\u0144 technicznych lub dotycz\u0105cych konfiguracji i u\u017cytkowania komponent\u00f3w fotowoltaicznych zakupionych za po\u015brednictwem Menlo Electric, prosimy o kontakt z Dzia\u0142em Technicznym:
    1.2.1 e-mail: support.pl@menloelectric.com<\/a> (dla klient\u00f3w polskoj\u0119zycznych)
    1.2.2 e-mail:     support.en@menloelectric.com<\/a> (dla klient\u00f3w zagranicznych)<\/li>\n\n\n\n
  2. Zg\u0142oszenia gwarancyjne falownik\u00f3w i paneli fotowoltaicznych
    2.1 Przez reklamacj\u0119 b\u0105d\u017a potrzeb\u0119 serwisowania falownika lub modu\u0142u rozumiemy zg\u0142oszenie dotycz\u0105ce nieprawid\u0142owego dzia\u0142ania urz\u0105dzenia, usterek technicznych oraz wszelkich innych niepo\u017c\u0105danych skutk\u00f3w podczas u\u017cytkowania towaru.
    2.2 W przypadku zg\u0142oszenia gwarancyjnego dotycz\u0105cego falownik\u00f3w, modu\u0142\u00f3w lub akcesori\u00f3w, zalecany jest bezpo\u015bredni kontakt Klienta z producentem. W uzasadnionych przypadkach Menlo dopuszcza mo\u017cliwo\u015b\u0107 po\u015bredniczenia przy zg\u0142oszeniach reklamacyjnych do producenta towaru. Szczeg\u00f3\u0142owe zasady takiego po\u015brednictwa zostan\u0105 okre\u015blone pomi\u0119dzy Stronami.
    2.3 Zg\u0142oszenia gwarancyjne do poszczeg\u00f3lnych producent\u00f3w falownik\u00f3w i modu\u0142\u00f3w znajduj\u0105cych si\u0119 w ofercie Menlo Electric nale\u017cy kierowa\u0107 na poni\u017csze adresy:
    2.3.1 Deye
    2.3.1.1 Platforma serwisowa:     https:\/\/www.deyeinverter.com\/service\/<\/a>
    2.3.1.2 Telefon: +48 512 008 008
    2.3.2 FoxESS
    2.3.2.1 E-mail:     serwis@fox-ess.pro<\/a>
    2.3.2.2 Telefon: +48 727 012 923, +48 727 012 924, +48 727 012 925, +48 727 012 926, +48 781 852 001, +48 781 852 002
    2.3.3 Growatt
    2.3.3.1 E-mail:     serwis@growatt.pl<\/a>
    2.3.3.2 Telefon: +48 662 924 163, 604 350 231, +48 735 979 374, +48 882 514 490
    2.3.4 Huawei
    2.3.4.1 E-mail:     eu_inverter_support@huawei.com<\/a>
    2.3.4.2 Telefon: 00800 3388 8888
    2.3.5 Sungrow
    2.3.5.1 Platforma serwisowa:     Sungrow<\/a>
    2.3.6 SolarEdge
    2.3.6.1 Platforma serwisowa:     SolarEdge<\/a>
    2.3.6.2 Telefon: +48 12 200 55 38
    2.3.7 Solax
    2.3.7.1 E-mail:     service.pl@solaxpower.com<\/a>
    2.3.8 TSUNESS
    2.3.8.1 E-mail:     service@tsuness.eu<\/a>
    2.3.9 Jinko Solar
    2.3.9.1 E-mail:     contact.eu@jinkosolar.eu<\/a>
    2.3.10 Risen Energy
    2.3.10.1 Formularz zg\u0142oszeniowy:     WARRANTY AND CLAIM INFORMATION FORM<\/a>
    2.3.11 Astronergy
    2.3.11.1 E-mail:     astronergy.claims@astronergy.com<\/a>
    2.3.12 Tongwei
    2.3.12.1 E-mail:     jcb@tongwei.com<\/a><\/li>\n\n\n\n
  3. Terminy
    3.1 Ka\u017cdy Klient mo\u017ce zg\u0142osi\u0107 zastrze\u017cenia wzgl\u0119dem zakupionych produkt\u00f3w w trakcie obowi\u0105zywania okresu gwarancji. Czas jej trwania okre\u015blaj\u0105 dokumenty gwarancyjne wystawione bezpo\u015brednio przez wybranego producenta.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-552","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nGwarancje - Menlo Electric<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/menloelectric.com\/pl\/guarantees\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Gwarancje - Menlo Electric\" \/>\n<meta property=\"og:url\" content=\"https:\/\/menloelectric.com\/pl\/guarantees\/\" \/>\n<meta property=\"og:site_name\" content=\"Menlo Electric\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/menloelectric\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-25T19:06:01+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Szacowany czas czytania\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minuty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/menloelectric.com\/pl\/guarantees\/\",\"url\":\"https:\/\/menloelectric.com\/pl\/guarantees\/\",\"name\":\"Gwarancje - 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