Guarantees

1. General conditions for processing warranty claims:
   1.1 Goods purchased through Menlo Electric are covered by the manufacturer’s warranty. The detailed scope of the warranty and the warranty procedure, including deadlines for warranty processing, are specified in the warranty documents issued by the manufacturer.
   1.2 If you have any technical questions or any other questions regarding the configuration and use of photovoltaic components purchased through Menlo Electric, please contact our Technical Department:
   1.2.1 e-mail: support.pl@menloelectric.com (for Polish-speaking customers)
   1.2.2 e-mail: support.en@menloelectric.com (for foreign customers)
2. Warranty Claims for Inverters and Photovoltaic Panels
   2.1. A complaint or need for servicing an inverter or module is understood as a report regarding the malfunction of the device, technical defects, or any other undesirable effects occurring during the use of the product.
   2.2. In the case of a warranty claim concerning inverters/modules or accessories, it is recommended that the Customer contacts the manufacturer directly. In justified cases, Menlo allows the possibility of acting as an intermediary in submitting warranty claims to the manufacturer. The detailed terms of such intermediation will be determined between the Parties.
   2.3. Warranty claims to individual manufacturers of inverters or modules offered by Menlo Electric should be submitted to the following addresses:
   2.3.1 Deye
   2.3.1.1 Service platform: https://www.deyeinverter.com/service/
   2.3.1.2 Phone: +48 512 008 008
   2.3.2 FoxESS
   2.3.2.1 Email: serwis@fox-ess.pro
   2.3.2.2 Phone: +48 727 012 923, +48 727 012 924, +48 727 012 925, +48 727 012 926, +48 781 852 001, +48 781 852 002
   2.3.3 Growatt
   2.3.3.1 Email: serwis@growatt.pl
   2.3.3.2 Phone: +48 662 924 163, 604 350 231, +48 735 979 374, +48 882 514 490
   2.3.4 Huawei
   2.3.4.1 Email: eu_inverter_support@huawei.com
   2.3.4.2 Phone: 00800 3388 8888
   2.3.5 Sungrow
   2.3.5.1 Service platform: Sungrow
   2.3.6 SolarEdge
   2.3.6.1 Service platform: SolarEdge
   2.3.6.2 Phone: +48 12 200 55 38
   2.3.7 Solax
   2.3.7.1 Email: service.pl@solaxpower.com
   2.3.8 TSUNESS
   2.3.8.1 Email: service@tsuness.eu
   2.3.9 Jinko Solar
   2.3.9.1 Email: contact.eu@jinkosolar.eu
   2.3.10 Risen Energy
   2.3.10.1 Claim form: WARRANTY AND CLAIM INFORMATION FORM
   2.3.11. Astronergy
   2.3.11.1 Email: astronergy.claims@astronergy.com
   2.3.12. Tongwei
   2.3.12.1 Email: jcb@tongwei.com
3. Deadlines
   3.1 Every Customer may submit complaints about purchased products during the warranty period. The duration of the warranty is specified in the warranty documents issued directly by the selected manufacturer.