Personal pickup

We give you the option of picking up your order in person or by a third party.

Here are some rules for picking up your own order:

1. When placing your order, please indicate the form of delivery (own collection) and your preferred collection date in consultation with Customer Service. You will receive a confirmation of the collection date from us.
2. In order to pick up the goods from Menlo warehouse, it is necessary to provide the Customer Service Department with the notification details of the person who will collect the goods – name and surname, registration number, date and time of arrival. Please send the notification data at least 24 hours before the planned collection.
3. For security reasons, the order will be issued after presenting the order number and the recipient’s ID card.
4. The warehouse employee will provide you with further information about the pick-up location (ramp number).
5. During collection, it is recommended to verify the condition of the goods – if you notice that the pallet / cardboard box is damaged – please do not collect the goods! In this situation, please inform the warehouse staff immediately.
6. If any defects are found, please take a photo of the damage/non-compliance and fill out and send the complaint form to the following e-mail address: transportclaims@menloelectric.com